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Continue ShoppingAt Jeverkart, we stand firmly behind the quality, craftsmanship, and durability of our jewellery. To ensure long-lasting satisfaction, we proudly offer a Lifetime Warranty that covers specific manufacturing defects, so your treasured pieces remain timeless.
01
What Our Lifetime Warranty Covers
The Jeverkart Lifetime Warranty covers manufacturing defects in materials and workmanship for the lifetime of the product:
Faulty Hardware
Faulty clasps, bails, hooks, or chains not caused by customer handling or damage.
Structural Defects
Metal breakage or weakness not resulting from impact, pressure, or misuse during production.
Stone Setting Defects
Stone loss due to a proven manufacturing defect in the setting — not customer handling.
If the issue is confirmed to be a manufacturing defect, Jeverkart, at its sole discretion, will repair or replace the product free of charge.
02
What Is NOT Covered
This Lifetime Warranty applies strictly to manufacturing defects and does not cover damage caused by normal use or external factors:
Normal Wear & Tear
Scratches, tarnishing, fading, bending, denting, or changes in shape.
Accidental Damage
Breakage due to impact, pressure, chemical exposure — perfumes, lotions, water, cleaning agents, pools.
Lost or Stolen Items
Items lost or stolen are not covered under any warranty clause.
Stone Damage or Loss
Stones chipped, loosened, or lost due to accidental impact or customer handling.
Third-Party Repairs
Any repair, resizing, alteration, or modification done by a jeweler other than Jeverkart will void the warranty.
Improper Storage
Damage resulting from improper storage or failure to follow the Jeverkart Care Guide.
03
Repair Services & Shipping
Lifetime Warranty Claims
Manufacturing Defects
- Physical inspection required by QC team
- Customer pays two-way shipping
- 6-month limited repair from date of purchase
- Defects after 6 months confirmed as structural → Lifetime Warranty applies
Non-Warranty Repairs
Wear & Tear / Accidental
- Paid repair service provided wherever possible
- Nominal repair fee quoted after inspection
- Customer approval required before work begins
- Customer pays two-way shipping
04
How to Initiate a Warranty Claim
1
Contact Customer Care
📞 +91 82720 91077 — WhatsApp or call.
2
Share Order Details & Evidence
Provide your original Order Number along with clear photos or videos of the issue.
3
Receive Shipping Instructions
Our team reviews the claim and provides instructions for shipping the item for inspection.
4
Assessment & Final Decision
After inspection, we confirm: repair under warranty, free replacement, or paid repair quote — before any work begins.
✦ Warranty & Repair Center
Jeverkart — Warranty & Repair Center
91, Suthra Shahi, Near Bharat Mata Chowk
Muzaffarnagar – 251002
Uttar Pradesh, India
Muzaffarnagar – 251002
Uttar Pradesh, India
By purchasing from Jeverkart, you acknowledge the terms of this Lifetime Warranty policy. Warranty coverage is subject to inspection and applies only to verified manufacturing defects. For claims or queries, contact us via WhatsApp for a prompt response.