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Continue ShoppingAt Jeverkart, we stand firmly behind the quality and craftsmanship of our jewellery. Our responsibility to you extends beyond the point of purchase, ensuring your jewellery remains beautiful, functional, and long-lasting.
01
Jewellery Care Guide
We equip our customers with essential knowledge to preserve the brilliance of their jewellery:
Included with Purchase
Every jewellery order includes a Jewellery Care Guide — either printed inside the box or shared digitally.
Material-Specific Instructions
Clear cleaning, storage, and maintenance instructions based on sterling silver, gold-plated jewellery, and gemstones.
Longevity & Care
Following care instructions is crucial. Damage due to neglect or improper care is not covered under warranty.
02
Limited Repair Warranty — 6 Months
Jeverkart offers a 6-month limited repair warranty from the date of delivery, covering manufacturing defects only.
Coverage Includes
- Defective stone settings due to manufacturing error
- Faulty clasps, hooks, or chains
- Structural defects arising during production
Exclusions
- Accidents, misuse, or mishandling
- Exposure to chemicals, perfumes, water, or cleaning agents
- Normal wear and tear — scratches, tarnishing, bending, prong damage
- Repairs or alterations by any jeweler other than Jeverkart
Shipping for Warranty Repairs: Customers are responsible for two-way shipping costs for all warranty repair submissions.
03
Non-Warranty Repairs
We are happy to assist with repairs even when the item falls outside the warranty period or is damaged due to regular use.
Repair services are available for wear and tear, accidental damage, or issues occurring after the 6-month warranty period. A nominal repair fee will be quoted after inspection, covering labor and material costs. Customers must bear two-way shipping costs.
04
Repair Process
To request a warranty or non-warranty repair:
1
Contact Customer Care
Reach us at 📞 +91 82720 91077 via WhatsApp or call.
2
Share Order Details & Images
Provide your Order Number along with clear photos or videos of the damaged item.
3
Receive Shipping Instructions
Our team will review the request and provide shipping instructions and an estimated repair quote (if applicable).
4
Inspection & Confirmation
Once received and inspected, the final repair cost and timeline will be confirmed before any work begins.
✦ Service & Repair Address
Jeverkart — After-Sales Service Center
91, Suthra Shahi, Near Bharat Mata Chowk
Muzaffarnagar – 251002
Uttar Pradesh, India
Muzaffarnagar – 251002
Uttar Pradesh, India
By purchasing from Jeverkart, you acknowledge the terms of this Warranty & After-Sales Service policy. For any warranty claims or repair requests, contact us within the applicable period via WhatsApp for a prompt response.